I'm a little confused with the pulse loading the filament. So from what I've seen when you push the button once you get a pulse and when you go push it again you hold it down to load the filament in, but what mine is doing when I click it and get the once pulse it loads it in doesn't let me hold it down to load it all the way in. when I click on it for 2 pulses it unloads 1 and starts to load 2 i don't even have to hold the button down so I'm not sure what I'm doing wrong or if it is doing it correctly and help would be greatly appreciated.
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You're in Mode 2. Mode 2 will automatically load and unload 10". Mode 3 is the one that allows you to press it a second and third time to actually move the filament.
To switch modes, press and hold for 10 pulses. It will cycle through the 3 operational modes and respond with 1, 2 or 3 pulses indicating which it is presently in.
Bill