Ok... Are you sure the cutting is working? The GCode does both, it cuts it then the extruder backs it out of the gears before the button press to move the filament. It should be free to move by hand at that point.
Can you send me your 3MF project file so I can show you what needs to be changed? Also, a picture of your setup to help me understand why the stock settings are not working would help. (Just email it to me if you don't mind.)
So the extruder still has the filament? Is the cutter not cutting the filament?